Refund Policy
Last updated: July 16, 2026
We want you to feel completely confident in your purchase. This page explains exactly how refunds work for our digital products, and how to reach us if you ever need help.
Digital products & instant delivery
Everything we sell is a digital product — printable crochet patterns, step-by-step video lessons, and bonus guides delivered as downloadable files and streaming video. There are no physical items and nothing is shipped. As soon as your payment is confirmed, you receive instant access to your patterns and course on the confirmation screen and by email, with lifetime access on your phone, tablet or computer.
7-day money-back guarantee
We stand behind our patterns and course. If you're not satisfied with your purchase for any reason, request a full refund within 7 days of your purchase date — no complicated hoops. Just email us and we'll take care of it.
How to request a refund
Email us at ask@digitalmaterials.store within 7 days of your purchase and include:
- The email address you used at checkout
- Your order number (from your confirmation email)
We review and process every refund request within 2–3 business days. Approved refunds are issued to your original payment method; depending on your bank or card provider, it may take a few additional days for the funds to appear on your statement.
Trouble accessing your files?
If your download link doesn't work, a file appears corrupted, or you can't access the patterns or video lessons, contact us first. In most cases we can fix access issues within minutes and get everything to you right away — and if we can't, you're fully covered by the money-back guarantee above.
Before you open a dispute
If something isn't right, please reach out to us first at ask@digitalmaterials.store. We're a small team that genuinely cares about your experience, and we can almost always resolve any issue faster than a bank dispute — usually the same day. Give us the chance to make it right.
Contact us
Questions about your order or this policy?
Email ask@digitalmaterials.store and we'll get back to you, typically within one business day.